Frequently asked questions (Q&A)

■About orders

A1: We do not accept any requests. Orders can only be placed from our website.
A3: After placing your order, you will receive an automatic delivery email.

■About payment

■About the product

■About delivery

A16: We will ship the items in order as soon as the payment is confirmed. We aim to ship within 2-4 business days (excluding Saturdays, Sundays, and holidays) after payment is confirmed, but this may be delayed depending on circumstances such as busy seasons, year-end and New Year holidays, and Obon holidays. Thank you for your understanding .

Regarding cancellations and returns